Value Added Services

Value Added Services at Financial Recovery Services, Inc.

• www.fin-rec.com – our Website securely provides everything at your fingertips. In addition to corporate and industry information and entering applications for employment, our protected client area allows you to audit accounts, obtain reports, updates, past remittance statements and more…
• Comprehensive Coverage – Our collectors are working for you from 8am to 9pm in all U. S. time zones, even on Saturdays and Sundays (where permitted).
• Auditing – At FRS, our Compliance Team takes a unique and pro-active approach to assure quality collection efforts are being achieved “across the board”. We prefer to be pro-active rather than re-active to assure our clients that we exceed minimum requirements on all accounts placed.
• Monitoring – At FRS, our Compliance Team monitors and scores a random sample of calls that each representative completes. This helps to ensure that we are addressing all workstandards and that communications are conducted in accordance with state and federal laws.
• Electronic File Transfer – In order to increase efficiencies and get your money to you as soon as possible, client files and remittances are transmitted electronically. Our data processing department can integrate any file layout or production platform.
• Designated Customer Service Representative – Each client is assigned a single point of contact to handle all routine administrative needs. This ensures that your requests are handled without confusion. Custom reports can be created for each client as is needed.
• Legal Collections – Most accounts do not require litigation. If commencing a suit is warranted, and it is authorized by our client, we can assist in this process in a non-legal capacity, including the forwarding of the file to an attorney – anywhere in the United States.
• Skiptracing – We utilize a series of skip tracing tools including on-line tools and well as batch processing.
• Bilingual Capability – We offer bilingual and Spanish-only customer contact solutions enabling you to effectively service clients in the growing Hispanic marketplace. Our Automated Voice Response and Live Agent resources offer you high quality, high-volume call processing for Spanish-only and bilingual contact programs.
• Comprehensive Data Security – Our facilities are fully equipped with state-of-the-art security to protect your data. We incorporate sophisticated network firewalls and intrusion detection systems to prevent and detect any potential compromise. We have implemented card access systems and CCTV surveillance at all of our facilities to ensure that only authorized personnel are handling sensitive information and every employee is subject to a background check.